Reviews

Testimonial for Mario Paola, Sales Representative

As it was 25 years when we first bought our home from Dickens up until we sold it, we have been looked after by everyone there. We would not hesitate in recommending them to friends and family. Well done everyone.

Marilyn & Emanuel Vassallo – September 2018

 

 

 

 

Testimonial for Gerard Gray & Kylie Wickham, Sales Representative & Client Care Manager

Thank you Gerard and Kylie for the great job you did in obtaining our block for us. The result has been well worth the wait. You have always been professional and friendly. We have appreciated your hard work. It has been a pleasure dealing with you both. Many thanks once again and best wishes for the future.

Denise & Doug Brock – August 2018

 

 

 

 

 

Testimonial for Gerard Gray, Sales Representative

Gerard was fantastic to work with. Knowledgeable, relaxed in nature, huge amount of knowledge of  Alpine region and real estate, and always very professional. We couldn’t have been happier with our experience at Dickens Real Estate.

Kelly & Jason Brown – August 2018

 

 

 

 

Testimonial for Mario Paola, Sales Representative

Well done to sell the property in 3 days. Regards to Mario.

Graham & Sally Gordon – July 2018

 

 

 

Testimonial for Gerard Gray, Sales Representative

We felt very confident that Dickens would be able to sell our property at a realistic price. Gerard showed great enthusiasm when dealing with the purchasers of the property which gave them confidence that they were buying a good product. Thanks for selling our house at a price we were happy with.

Maurice & Laurine Vickery – July 2018

 

 

 

 

Testimonial for Mario Paola, Sales Representative

Mario has been very helpful and professional. It’s a breeze dealing with the agency. Five star!

Mel Ho – July 2018

 

 

 

 

Testimonial for Gerard Gray & Kylie Wickham, Sales Representative & Client Care Manager

The process of purchasing a house through Dickens Real Estate could not be any easier or pain-free with the help and understanding of great people. In particular, Gerard Gray and Kylie Wickham, nothing was an issue and they assisted us in every way considering we are from Melbourne and could not be in town regularly. “Very happy customers”.

Brad & Mileah Tucker – June 2018

 

 

 

 

Testimonial for Gerard Gray, Sales Representative

Gerard was always polite, helpful and not in the least bit pushy. He always responded to my queries in a timely manner. He was a pleasure to deal with.

Kathy Vecoli – June 2018

 

 

 

 

Testimonial for the Team at Dickens Real Estate

This is the second property you have sold for us and at all times staff were courteous and professional in our dealings. We would have no hesitation in recommending Dickens Real Estate for buying or selling property.

Peter & Lesley Sutch-Taylor – April 2018

 

 

 

 

Testimonial for Gerard Gray, Sales Representative

Always very helpful and attentive to our needs, and achieved a quick and satisfactory sale of our properties. Very helpful and efficient also in managing our rental properties over many years.

Leigh Sheppard – March 2018

 

 

 

 

Testimonial for Mario Paola, Sales Representative

We were so pleased with our experience with Dickens with Mario Paola when we bought our block, we knew we wanted him to represent us in its sale. Mr. Paola at all times was, and is, a true professional who we felt truly represented us. Mario was always pleasant, optimistic and has a very thorough knowledge of Bright real estate. All queries from us were promptly and happily dealt with; every word Mario said or promised followed through on. This level of engagement and professionalism is a joy.

Howard & Jane Sedgwick – February 2018

 

 

 

 

Testimonial for Mario Paola & Kylie Wickham, Sales Representative and Client Care Manager

“Dear Kylie and Mario,

We cannot thank you enough for your outstanding customer service, extremely professional at all times and all your help that made the selling of the property run so smoothly. We will be highly recommending Dickens Real Estate Bright to family, friends and colleagues. Wishing you all the best! Thanking you once again.”

Peter & Dinah Charlaftis – February 2018

 

 

 

Testimonial for Gerard Gray & Kylie Wickham, Sales Representative and Client Care Manager

Kylie & Gerard handled the sale of our house in a friendly and professional manner. To our surprise, it sold within 10 days.

Ron & Bev Schwarz – February 2018

 

Testimonial for Gerard Gray & Kylie Wickham – Sales Representative and Client Care Manager

Gerard and Kylie were extremely helpful in our purchase. Living interstate added to our difficulty in finding the perfect house but with their help it felt easy. Thank you to everyone at Dickens for your help and professional service.

Craig & Sarah Williamson – January 2018

 

 

Testimonial for the Team at Dickens

We are hugely grateful to the whole team at Dickens for all their hard work & support – first while rental managing our house in Porepunkah & then while selling it. It’s not easy offering your family home for rent but in Jenny & Susan’s capable hands we knew it would be well looked after. Jenny’s advice proved invaluable every step of the way. When we hit a ‘broken lease’ situation, Jenny’s knowledge and experience made the whole situation much easier. If she hadn’t been there to handle it all, I’m not sure what we would have done.

When the time came for us to sell, we were handed over seamlessly to the sales team. Gerard & Mario both gave us clear, honest & helpful advice – so much so that when we went to market, Gerard found the perfect buyer within one day!

We highly recommend the whole team at Dickens, they are worth their weight in gold!

Campbell Mattinson & Thalia Kalkipsakis – December 2017

 

 

Testimonial for Gerard Gray, Sales Representative at our Bright Office & The Dickens Team

Our agent was excellent! He demonstrated just the right amount of attention to our needs, combined with an excellent knowledge of the property market. Every contact we had with the Dickens Team was professional, timely and helpful. We were dreading the experience of selling but it was a thoroughly easy and professional experience thanks to the Dickens Team.

Joan & Ken Sibley – 2017

 

Testimonial for Kylie Wickham, Sales Representative at our Bright Office

Everything was easy, laidback, no fuss or stress and all completed in the time that was promised and to the ‘T’. I really liked dealing with a female real estate agent this time. Kylie was great. I’ve now sold a house through Dickens and bought land and I couldn’t be happier.

Mandy Ditcham – October 2016

 

 

Testimonial for Mario Paola, Sales Representative at our Bright Office

We recently bought our first family home through the help of Mario at Bright Dickens… With no idea on how everything works it was a stressful endeavour, however Mario and the Dickens gang made things effortlessly smooth from the start till the end. We just woke up one day with a key on our hands.
Thanks to everyone, and mostly to Mario who is not only our real estate agent, but also a friend who kept us in line with everything.
Kuddos to the gang!
Continue to do what you do best giving every family a house they will call a home!
Woooohoooo!

Fatima Peregrino – Shute – 2016 (via our Facebook page)

 

 

Testimonial for Kylie Wickham, Sales Representative at our Bright Office & The Dickens Team

Kylie was our agent and she went out of her way to help us with our purchase.

Extremely satisfied with the service. Highly recommend Dickens Real Estate.

Andy Armstrong & Audrey Mitchell – 2016

 

Testimonial for Gerard Gray, Sales Representative at our Bright Office & The Dickens Team

My experience with Dickens for my recent house sale was great, – all the staff are all very friendly and keen to help, passing on messages,etc as needed. The agent I dealt with was very clear in explanation, factual as required and acted perfectly to ‘buyers’ on my behalf. He was also very prompt and friendly to deal with, taking particular note of my personal needs.

My previous experiences with Dickens – for Commercial rental – have also been very positive.

Frankie Walsh – 2016

 

 

The Dickens Team

Dickens Real Estate is a totally professional outfit with  very personable and friendly staff. I have used most of their services and can totally recommend them.

Yours Sincerely, Simon Griffith – August 2016

 

Letter to Mario Paola, Sales Representative at our Bright Office

Hello Mario,

Thank you for all your assistance and advice in the marketing and sale of the property at Bright.
I want to thank you also for the very professional manner in which everything was attended to. You were always very prompt to reply and return phone calls, and communication was excellent.

Our association with Dickens Real Estate goes back many years as the property was originally purchased through Dickens, and then managed while it was rented. All through, the service was to our satisfaction.

I wish you and your team continuing success in the future.

Best wishes.

Basil Pereira

 

Letter to Mario Paola, Sales Representative at our Bright Office

Hi Mario,

Sue and I thought we should tell you how much we appreciated your help in finding us our new home.

You really were fantastic to deal with. You never pressured us, were incredibly patient and friendly and always had a good understanding of the houses you showed us.

We actually enjoyed your company which is not normally our experience with folk selling to us. We will not hesitate in recommending you to anyone looking to either buy or sell property.

Thanks again for being so helpful and friendly.

All the very best,

Bruce Judkins

 

Testimonial for Kylie Wickham, Sales Representative at our Bright Office

Kylie Wickham of Dickens Real Estate worked for us recently as a personal shopper in the beautiful town of Bright.

Kylie and the rest of the team worked diligently to find us a home. We were new to Bright and had  very  specific requirements and price range and we knew that finding what we wanted in the tightly held market of Bright would not be easy.

Kylie door-knocked, phoned and sent letters for us, she was totally understanding when a number of houses were rejected by us because they didn’t quite meet our needs and generally worked hard to help both the sellers and us the buyers happy.

After a number of weeks of fruitless searching a home that perfectly suited us was about to come up.  As we were away overseas at the time Kylie arranged with the sellers for us to have a special first viewing as she knew the house would be a great fit.

We were so happy with the house we offered the full price there and then.

Thank you Kylie and the whole team at Dickens for being so very helpful and supportive of us and our needs as new residents of Bright!

Thrilled we now have a home here!

Warm regards, Meg & Dene

Meg & Dene 2016

 

Letter to Gerard Gray, Sales Representative at our Bright Office

Dear Gerard,

 We would like to extend a warm “thank you” for the professional and friendly service you provided during the sale of our house. You made the whole process a positive and happy experience. Sincerely,

Gav & Mel

 

Dear Dickens Real Estate,

We have sold two rather individual but very special properties through you and we cannot thank you enough for the perseverance and professionalism with which you treated each of our sales. The entire team consistently showed attention to each part of the process right down to the very day of settlement!
We would highly recommend your services to anyone wishing to buy or sell in the Alpine area and look forward to getting up there soon to share a bottle of something nice to toast to everyone’s health and happiness! With the very best of wishes,
Mike and Bella July 2015

 

Letter to Gerard Gray, Sales Manager and Officer in effective control from a happy vendor.

To Gerard and the team at Dickens for all your hard work and perseverance in selling 17 Pink Earth Drive, thank you very much.

I appreciate your commitment, perseverance and integrity and would not hesitate to recommend the Dickens team to anyone I meet.

Thank you also Gerard for your enthusiasm and encouragement especially when nothing seemed to be happening and I have appreciated so much you keeping me up to date each step of the way and for your professional advice.  I wish all the very best for your future.

Yours sincerely.

Kerrie O’Donnell June 2015

 

Email to Jason Reid at DRE Business Brokers (part of the Dickens Real Estate Group)

Dear Jason

We met and chatted at the Regional Victoria Expo a couple of weeks ago.  My wife and I are looking to move to the Bright area and your positive comments and attitude were very inspirational.  We just wanted to drop you a line to thank you for your time and kindness. 

We will be visiting the area within the next month or so and would love to catch up and maybe exchange some more information about the area when we are actually there! 

Thanks once again and we look forward to visiting our new possible home. 

Yours sincerely

Lou & Phil May 2015

 

Letter to Gerard Gray, Sales Manager and Officer in effective control from a happy vendor.

Dear Gerard,

Just to say to you many many thanks for the good work you did for selling our lovely home in “Claret Court” in just six months! You are extremely helpful and whatever the problem you do your best to solve it.  You are ‘cut’ for this kind of job! You like people and are able to communicate with no problems. It has been a pleasure to know you and we wish you all the best in the future. You are a very capable young man in whatever you might do. In regards,

Licia & Claudio Sudich, April 2015